It is being widely reported that Southwest is including in its pre-flight announcement that they are encouraging people to speak up if they notice bad behavior, or unwelcome behavior of other passengers. You may not always like who you fly next to, but now if they are doing something that makes you feel uncomfortable you know that you can call a flight attendant. Really you could have always done this but it appears that they’re now announcing it because some people who had bad experiences didn’t know what they should do if they were having a problem while in flight.
Southwest Airlines is asking passengers to report any “unwelcome behavior” on their aircraft to the flight attendants on duty.
As of January 22, it’s now part of the airline’s required pre-flight emergency briefing and demonstration, right after the instructions about operating oxygen masks.
“We are here for your comfort and safety,” said the flight attendant on the ground at Hartsfield-Jackson Atlanta International Airport in Georgia. “Please report any unwelcome behavior to your flight attendant. Thank you for your attention.”
“This change reflects Southwest’s commitment to ensuring a safe and welcoming environment at all times,” Southwest spokesman Brian Parrish told CNN Travel, confirming the language had recently been added to the airline’s pre-flight briefing.
The airline wants to remind customers that their flight attendants, who are known throughout the industry for making their flights fun, “are an approachable, professional resource for reporting any unwelcome behaviors or conduct during a flight,” Parrish said.